Introduction Order Processing:

At PT.Innovative Communication Development Indonesia (PT.ICD), we are committed to providing prompt and efficient order processing. Most orders will be shipped within 2-3 business days from the date of processing and confirmation of payment. Our preferred carriers for delivery include FedEX, DHL, UPS, and USPS. For urgent requirements, we also leverage multiple airlines for same-day shipping needs. It is important to note that PT.ICD reserves the right to either hold shipment or cancel orders if fraudulent activity is suspected.

Back Orders:

In the event of back-ordered items, our customer service team will promptly communicate with you via e-mail. If an order can be partially fulfilled, we will ship the in-stock items without any additional shipping and handling charges for the second shipment.

International Shipments:

For orders shipped to countries outside the Singapore, please be aware that they may be subject to import taxes, customs duties, and fees imposed by the destination country. Once the shipment reaches its destination, the recipient may be liable for these additional costs. The specific nature and amount of these charges vary by country, and it is the responsibility of the customer to bear these costs. It is important to note that customs clearance procedures may introduce delays in the expected delivery date.

We appreciate your understanding and cooperation as we work to ensure the smooth processing and delivery of your orders. Should you have any inquiries or require further assistance, please do not hesitate to contact our customer service team.

Thank you for choosing PT.Innovative Communication Development Indonesia (PT.ICD).