Introduction:

At PT.Innovative Communication Development Indonesia (PT.ICD), our paramount goal is to ensure customer satisfaction with the products we offer. We provide a comprehensive 30-day return policy on most items. To streamline this process, please take note of the following guidelines:

Restocking Fee: Returnable products are subject to a 20% restocking fee.

Deductions: Initial shipping costs will be deducted from any refund.

Condition of Return: Returned products must be in the same condition as sold, complete with product manuals, all accessories, and original packaging.

Customer Responsibility: Customers are responsible for shipping the product back at their own expense using a verifiable method, and it should be packed in a manner that reasonably prevents product damage.

Defective Products: In the event of a defective product, PT.ICD or the product manufacturer will cover the associated shipping costs. Typically, replacement equipment is dispatched to the customer, who then returns the defective equipment in a provided pre-paid shipment box.

Non-Returnable and Non-Refundable Items:

Certain items fall under the category of non-returnable and non-refundable, including:

• Prepaid Airtime Cards
• Monthly service plan charges up to and including the month of the return.
• Previously installed devices such as docking stations and marine satellite/internet systems.
• Custom ordered cables
• Online orders less than $100 in IDR.
• Special Order or Made-to-order products or accessories

Please ensure compliance with these guidelines to facilitate a smooth return process. For defective equipment, kindly contact us to obtain a Return Material Authorization (RMA) number before initiating the return.

Rental Return and Change Policy:

Customers engaging in rental agreements acknowledge and agree to the following terms:

Additional Charges: Beyond the rental period, additional charges may apply for airtime overage, extra rental days, damages, or loss of equipment.

Refunds/Credits: No refunds or credits are applicable for early returns. Cancellations after orders are shipped are nonrefundable, encompassing airtime, bundles, and accessories.

Your adherence to these policies is appreciated, and for any inquiries or assistance, please do not hesitate to contact our dedicated customer service team.

Thank you for choosing PT.Innovative Communication Developmen Indonesia (PT.ICD)